Implementing AI in Source to Contract Operations: How Procurement Managers in a Global Organization Make Sense of AI Opportunities and Inhibitors

EasyChair Preprint no. 10899

Abstract

The purpose of the study is to develop knowledge on AI implementation processes in procurement operations with a focus on the critical first stages: planning and evaluation, start, and early implementation. Based on interviews with procurement and supply chain managers in a global organization the study analyses how managers make sense of the opportunities and challenges of adopting in source-to-contract operations. AI. Empirical data analysis identified three themes, central in AI implementation: RFP and RFP evaluation, contract handling, and IT integration. The potential value generated and the implementation challenges of AI in procurement operations are also discussed.

Keyphrases: Artificial Intelligence, Digitalization, Procurement, sense-making, Source to contract

@Booklet{EasyChair:10899,
  author = {Per Andersson and Isabella Cramner and Hadia Nadeem and Christopher Rosenqvist},
  title = {Implementing AI in Source to Contract Operations: How Procurement Managers in a Global Organization Make Sense of AI Opportunities and Inhibitors},
  howpublished = {EasyChair Preprint no. 10899},

  year = {EasyChair, 2023}}