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Author
:
Jesline Kesya
Publications
The Role of Automated Barista Robots in Improving Service Quality and Customer Experience in Business Retail
Leandrea Audrey
,
Jesline Kesya
,
Yolanda Ardian
,
Ichwan Masnadi
and
Tiurida Anita
EasyChair Preprint 15853
Keyphrases
customer experience
,
perceived quality
,
service delivery
,
Service robot quality
.
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